Video Remote Interpreting - VRI

Access RI - Nextalk

Access RI from NexTalk is a complete Remote Interpreting solution. The software includes Video Remote Interpreting (VRI), which provides both audio and video connection to an interpreter.

Year
2020
Services
Communication, translation
Client
Nexttalk Inc.
Introduction

About the project

The application includes both audio and video remote connection. The software connects to a hosted server, which requires a monthly or annual paid subscription. Activation can be done through Nextalk.

Our tasks

01

Challenges

The client approached us with three challenges:

1. High-quality video connection

To provide the users with fast and smooth remote translation services.

2. User-friendly interface

The challenge was to come up with the design that is not only modern and smart, but easy to use and understand.

3. Wide range of languages

The range of languages was of key importance for the client. The company wanted to demonstrate to their customer that the welfare, safety and preciseness of their translations were appropriately and effectively met.

02

Solutions

1. Discovering end-user’s needs

Before starting, Techpro Studio’s team studied the client’s background, brand image and features thoroughly. Then we spoke about video, tech and design requirements for the project and took every little thing into account.

2. Spotting the key features

Techpro identified the features for optimization and high-quality audio and video connection to help end-users receive more value in the product.

3. Working over prototypes

Our design and tech teams prepared wireframes and delivered key information on instructiveness. Then we created a high-fidelity version of the product.

4. Implementing the design

The next step was to implement the design and the UX project. We tried various versions to understand what worked best for the client.

5. Quality assurance

Finally. We conducted quality tests throughout the whole process to ensure the quality and stability of audio and video transmission. Final testing included interaction with end-users as well as overall performance estimation and evaluation.

Technology we used

Axios Library
Graph QL
React
Typescript
03

Project Results

Fully bespoke solution

Remote interpreting via collaborative tools.  The client received a dependable, affordable, high-quality, and secure video interpreting service as had been requested.

Continuous improvement

We introduced quarterly management reviews for continuous improvement. We do care about the result.

Conclusion

The collaboration between Nextalk Inc. and Techpro Studio has been more than just successful. All queries have been answered in a professional and prompt manner; we hold quarterly management reviews in order to discuss overall satisfaction of the service and continuous improvement. This approach ensures any issues are dealt with quickly and effectively.

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